JO-ANN started off at Boro as assistant manager at the original 900-square foot shop at the Riverside.

She is now manager of the second biggest club shop in the country, the 10,000-square foot superstore in Captain Cook Square, Middlesbrough.

Jo-Ann's all-time favourite player is Gianluca Festa with Bryan Robson also a big favourite.

"My responsibilities include ensuring we provide the fans with good customer service and raising the profile of the retail department," she says.